Returns Policy

If you are unhappy with your online purchase for any reason, you are able to send the item back to Gnomes Alpine Sports within 14 days of purchase for exchange or a full refund.

All returns must be accompanied with a returns form.

  • All products returned must be in their original condition, with all packaging, labels, instruction manuals and warranty booklets present.
  • The original receipt and a complete returns form must accompany the returned goods.
  • Refunds will only be made by the method of payment.
  • No Refunds will be made on skis and snow chains.
  • Return shipping fees of the product/s are at your cost.
  • Refunds will be made within 48 hours of Gnomes Alpine Sports receiving the product back in stock.  Refunds may not show on your statement for a further 72 hours.
  • 14 Day Money Back Guarantee applies to online purchases only.
  • No refunds on special orders, including variants Gnomes doesn't stock.
  • No refunds on international orders.  

Returns Address:
Gnomes Alpine Sports
26 South Terrace
New Zealand
Tel: 03 318 8433