If you are unhappy with your online purchase for any reason, you are able to send the item back to Gnomes within 14 days of purchase for exchange or a full refund.

All returns must be accompanied with a returns form.

  • All products returned must be in their original condition, with all packaging, labels, instruction manuals and warranty booklets present.
  • The original receipt and a complete returns form must accompany the returned goods.
  • Refunds will only be made by the method of payment.
  • No Refunds will be made on skis and snow chains.
  • Return shipping fees of the product/s are at your cost.
  • Refunds will be made within 48 hours of Gnomes receiving the product back in stock.  Refunds may not show on your statement for a further 72 hours.
  • 14 Day Money Back Guarantee applies to online purchases only.
  • No refunds on special orders, including variants Gnomes doesn’t stock.
  • No refunds on international orders.  


Returns Address:
ATT: Returns
26 South Terrace
New Zealand

Tel: 03 318 8433